ITSM / Help Desk Integration


IT Service Management (ITSM) systems such as ServiceNow, Remedy, Cherwell and HP Service Manager (HPSM), are tools commonly used by operations organizations to manage the delivery and support of IT services to internal customers.

Integration of Mobile TEM systems with popular IT Service Management (ITSM) platforms is gaining popularity among enterprise clients due to the operational benefits this provides:

  • View and track all mobile activity in one system
  • Initiate mobile service ordering from your current ITSM platform which triggers order completion and service provisioning within our Mobile TEM system
  • Initiate mobile MACDs (moves, adds, changes, disconnects) from your current ITSM platform which triggers MACD completion in our Mobile TEM system
  • From your current ITSM platform, gain visibility to mobile service tickets and helpdesk support handled by Vision Wireless's Mobile TEM system

Vision Wireless's Mobile TEM system integrates with leading ISTM platforms including ServiceNow, Remedy, Cherwell, and HP Service Manager (HPSM). Vision Wireless's team of systems integrators will work with you to determine specific integration requirements based on your company's ITSM business objectives.